A Stability Edge Executive Brief Mark C. Medlin  |  Stability Edge Consulting  |  stabilityedge.com       THE PROBLEM WHY NOW WHAT LEADERS MUST DO WHAT SUCCESS LOOKS LIKE 73% of organizations land below average on clinician EHR satisfaction after go-live.   Most stabilization efforts fail not because the technology breaks — but because the people using it do. Clinician burnout, moral injury, and intent-to-leave are peaking in the post-go-live window.   The organizations that

Mark C. Medlin, Owner and Principal Consultant, Stability Edge Introduction This article presents the transcript from a senior leaders and executives audio briefing from Stability Edge, a consulting services firm dedicated to helping healthcare leaders transform technology transitions into lasting organizational change. Stability Edge partners with healthcare executives to turn the challenges of new technology into opportunities for transformation. The audio briefing recordin

For more than three decades, I've witnessed and contributed to healthcare organizations going through large scale technology change. In this brief video, I want to show you a simple way to keep your go live from bleeding out your clinical and operational stability.  Imagine your next major technology go live. The command center is buzzing with screens everywhere. Phones lighting up. Everyone is working as hard as they can, but the incident list is growing. Physicians are frus

The AI pilot launched in January with executive fanfare. By March, clinicians had found seventeen workarounds to avoid using it. By June, it was quietly deactivated—$840,000 spent, zero sustained workflow change, and one more reason for your frontline staff to distrust the next 'innovation.' Sound familiar? Across health systems in 2026, COOs and CIOs are watching this pattern repeat: not because the AI is bad, but because no one designed the workflow first. And, there's a lo